Cultural Support Workers

MDA coordinates a pool of cultural support workers who are employed to support settlement services, child care services and cultural consultancy. Our pool of cultural support workers speak approximately 100 different languages and originate from 50 ethnic backgrounds.

MDA is seeking to expand its Cultural Support Worker pool. Cultural Support Workers are employed on a casual basis, however on occasion there are some opportunities for more regular work hours.

We are currently seeking both men and women from the following ethnicities: Iranian, Hazara Afghan, Sri Lankan Tamil, Iraqi, Kurdish and Rohingyan. People from other ethnicities can also apply. Language skills to the native level (in a language other than English) will be required, as well as the ability to speak and understand English to an adequate level of fluency. A large part of the CSW role will include supporting communication between the clients and mainstream services.

Cultural Support Workers do not need to have formal qualifications, however people who have experience in community support as well as empathy and leaderships skills will be highly regarded.

Cultural support workers will be required to:

  • -assist clients to attend important appointments by public transport (for instance assisting client to attend centrelink or a general practitioner);
  • -provide cultural orientation about living in Australia;
  • -provide practical support with settlement lifeskills; or
  • -provide cultural advice to MDA workers.

In Settlement, CSWs assist with providing support to newly arrived refugees and migrants. They help Case Managers with practical settlement-related tasks for clients and/or provide cultural advice when required.

In relation to Children's Services, CSWs provide assistance to eligible early childhood settings to build the capacity of the early childhood staff in working with families and children from diverse cultural backgrounds. They provide language support to the child and the families to break down barriers and help build their confidence and trust in the Australian children's services sector.

in Cultural Consultancy, CSWs assist other organisations that work with diverse client groups in overcoming a variety of different language and cultural barriers. They provide support to understand the cultural needs of the clients by offering insight into specific cultural practices as well as language support for effective communication.

If you have great skills in working with people and are keen to be involved in human service work, please click HERE and fill out the form online.

You will need to attend an interview in which your suitability for this work will be assessed. Should you be considered appropriate to join the pool you will be asked to attend induction training. Cultural Support Workers will need to have a Queensland Working With Children Card prior to beginning work with clients.

Cultural Support Workers receive intensive induction, initial training and ongoing professional development opportunities.

We look forward to receiving your application.

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